Information de l'offre Network Technology Engineer as outsourcing: 02 for Benin; 02 for Gabon and 01 for Togo Information de l'entreprise
Entreprise HUAWEI Bénin
Adresse mail à alerter
Information de l'offre
Type d'offre d'emploi Recrutement
Catégorie Télécom
Date limite de dépôt 23/06/2017
Etape actuelle de l'offre
Etape actuelle de l'offre Présélection
Début de publication 24-05-2017
Nombre de poste 5
[Cotonou,Benin ] [Libreville,Gabon ] [Lome,Togo ]

TALENTS PLUS ETT BENIN recruit for HUAWEI, as Outsourcing

05 Network Technology Engineer: 02 for Benin; 02 for Gabon and 01 for Togo


-       Utilize his/her advanced knowledge of telecommunications and excellent customer service skills in this position;

-       Provide exceptional customer service and technical support for Huawei

-       Network customers (network equipment related with Datacom Network, Transmission Network, Access Network  

-       Ensure quality of remote activities (plan, document, report);

-       Troubleshoot hardware and software issues and identify network/applications issues;

-       Provide detailed information on how to set up, configure, and upgrade   Network products;

-       Use various department tools, technical knowledge, lab equipment, and on-line resources for customer issue resolution;

-       Use trouble ticket system for tracking customer interactions and issue resolution;

-       Evaluate customers concerns and resolve problems to customer satisfaction.


1. Communication and Influence
a. Strong customer service experience, good communication skill
b. Effectively communicate with junior- and medium-level customers about technical solutions, project plans, and progresses; obtain support and acknowledgement from customers.
c. Ability to work on multiple tasks at the same time and prioritize them accordingly;
2. Problem solving
a. Strong technical support and troubleshooting skills, Resolve technical problems for a product family through accurate fault location and analysis methods.
b. More than two years’ experience in remote or onsite operations (planning, optimization, integration, acceptance, commissioning, testing) of wireless products.

These knowledge below could be followed at least 1:
1. Medium knowledge in following technologies (Datacom IP Network /Transmission Network /Access Network) and OSS is compulsory together with a very good understanding of the Fix network infrastructure;
2. Experience with Huawei wireless products and other technologies, Product knowledge and troubleshooting skill with following Products: Router/Switch/Firewall/ONT/OLT /MSTP/MW/OTN.
3. Familiarity and good experience with routing protocols: such as OSPF, IS-IS, BGP
4. Familiarity with security protocols and features: IPSec, Anti DDoS,
5. Familiarity with L2 switching and L2 redundancy protocols;

Please send your English CV, motivation letter, and expectation salary with the subject of “Name + Applying position to .

All candidates should be fluent in speaking and listening English & French.

All the interested people are asked to send their file at the addresses indicated at the latest on June 23th, 2017 at 6 pm.

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